Returns & Exchanges

At Origin Coffee, we strive for perfection in every roast, but if you are not completely satisfied with your purchase, we offer a 30-day window for returns on equipment and non-perishable items. Due to the perishable nature of fresh roasted coffee, we cannot accept returns on beans, but we are happy to replace any order that does not meet our quality standards.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at hello@origincoffee.com with your order number and a brief explanation of the issue or reason for return.

• 2.
  Await Authorization

  Our quality control team will review your request within 24 hours and provide a Return Merchandise Authorization (RMA) number and shipping instructions.

• 3.
  Pack and Ship

  Securely package your items in their original packaging and include the RMA slip. For equipment returns, please ensure all manuals and accessories are included.

• 4.
  Receive Refund or Credit

  Once your return is received and inspected at our roastery, we will process your refund to the original payment method or issue a store credit within 5-7 business days.